Debbie Jones

Chief Executive Officer, Founder

Debbie@steelmagnoliasconsulting.com

+1.828.329.3292

Today Our Journey Begins .. together

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CONTACT US: (828) 329-3292
                                   

Speech Analytics 
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It is How We Build Solid Contact Center Partnerships One Customer at a Time..​​​

Call Center
Transformaton

Strong.

Off Site Agent
Support

Quality Assurance

Measurable.

Training
Services

Customer Experience
Management

How We Do It 

Our Approach

ABOUT US

Adaptability is our specialty, and our mission imperative is to fully immerse ourselves in the way you do business and interact with your customers.   We utilize a 4 step approach in gathering information and ultimately meeting your needs: 

1.  Engage Discovery Process
  • Identify Crisis | Challenges
  • Anticipate  Outcomes

2.   Provide Onsite Consultation 

3.   Identify Key Opportunity Areas
  • Create Action Plan
  • Strategy Formulation
  • Establish Timelines

4.   Continually Monitor Outcomes
  • ​Provide On-going Support
​​​
What We Do

Our Story 

Established in 2015, Steel Magnolias Consulting was created by two business executives who were inspired to answer predominant Customer Experience (CX) challenges that many organizations face on a daily basis in the contact center environment  -  Business Process Transformation,  Quality, Performance Management, and Client Responsives.
Who We Are 

What's In a Name

STEEL -- Our team of business consultants are the heart and soul of our business and represents a combined 68 years experience in the contact center industry with leading Consumer Packaged Goods, Retail, Financial Services, Hospitality, and IT-Technology organizations.  

MAGNOLIA – Delicately focused, yet evolved is our mindset.  Painstakingly we thrive in satisfying the requests of our clientele with Innovative solutions that covers as wide a network as the plant itself.   Our team is renowned for listening first, where matters of the heart count most THE CUSTOMER.

Our Core Competencies

Our Services

  1. Training Services
    Corporate Training Curriculum Builds eLearning
  2. Speech Analytics
    Project Implementation Onsite Support Agent Scorecard Design
  3. Customer Experience
    Key Performance Improvement Calibration | Maximization Action Plans
  4. Call Center Transformation
    Call Center Start Up Support Staffing Utilization Supervisor Reinforcement
  5. Quality Assurance
    Process Management Scoring Solutions Standardization
  6. Off Site Agents
    Outsourced Team Support Virtual Agent Transformation Team Management